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Privacy Policy & Cookies

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the "List of cookies we collect" section at the bottom of the page.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • verify your identity, in certain cases
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information by notifying us at any time.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

CATEGORY_INFO Stores information about the category page being viewed to speed up page display.
COMPARE This cookie records the products you have on your comparison list.
CURRENCY This cookie indicates your preferred currency
CUSTOMER This cookie is an encrypted customer ID.
CUSTOMER_AUTH This cookie indicates whether or not you are currently logged in to your customer account.
CUSTOMER_INFO This cookie contains encrypted information about the client group to which you belong.
CUSTOMER_SEGMENT_IDS This cookie records the identifier of the customer segment to which you belong.
EXTERNAL_NO_CACHE This cookie indicates whether or not caching is deactivated.
FRONTEND This cookie identifies your session on our server
GUEST-VIEW This cookie allows you to view and modify your orders
LAST_CATEGORY This cookie indicates the last category you consulted
LAST_PRODUCT This cookie indicates the last product you consulted.
NEWMESSAGE This cookie indicates whether you have received a new mess
NO_CACHE This cookie indicates whether or not it is permitted to use caches.
PERSISTENT_SHOPPING_CART This cookie stores the key (ID) to your basket and enables it to be "saved". This allows you to find the items added to your basket at any time.
POLL This cookie identifies all the surveys you have taken part in.
POLLN This cookie provides information about the content of surveys you have taken part in.
RECENTLYCOMPARED This cookie indicates recently compared products
STF This cookie indicates which products you have emailed to friends.
STORE This cookie saves the shop view/local settings selected by the customer.
USER_ALLOWED_SAVE_COOKIE This cookie indicates whether a client is authorised to use cookies.
VIEWED_PRODUCT_IDS This cookie indicates which products you have recently consulted
WISHLIST This cookie is an encrypted version of the products added to your wishlist.
WISHLIST_CNT This cookie indicates how many products your wishlist contains
_ga, _gat, _gid, _dc_gtm These cookies are associated with Google Universal Analytics and Google Tag Manager. They are used for statistical analysis of site visits.