Return
Because we know how difficult it is to select the perfect gift, Maison Arthus Bertrand gives you the option to return any jewellery that does not bring you complete satisfaction.
We offer different return options.
14 days to...
- Return to exchange : you wish to exchange your piece for another one
- Final return : you are not satisfied and would like a full refund.
To benefit from this guarantee, the jewel must not have been personalised, nor worn in daily life. Jewellery that has been modified by a workshop other than ours cannot be returned. The return is no longer possible if it is a second consecutive definitive return.
14 days to...
- Returns to tailor the size : you would like to alter the size of your ring
During the festive season...
Extended exchange & return period until january 15th for all order placed from 1 November.
How to return your parcel?
1. Contact us
Please send your return request to customer service by clicking on the link below and selecting the subject 'Order tracking':
As soon as your return request has been approved by our Customer service, a pre-paid slip will be sent to you by email(for returns from france only).
2. Prepare your parcel
Place your entire order in the original package, along with a copy of the invoice.
3. Send your parcel
Depending on the return method you selected with our customer service, several options will be available to you. The options offered will depend on the return method you selected with our Customer service. Please note that all options include an insurance corresponding to the value of the shipped product.
- By post at declared value
- Via Colissimo
- Via DHL
